FAQ

What is the purpose of this reporting facility?

This website reporting facility should be used to report, confidentially or anonymously, observed or suspected incidences of unethical conduct. Examples of such unethical conduct could be theft, fraud or corruption related to the FirstRand group, or victimisation and harassment of its employees.

Who may use this reporting facility?

This website reporting facility is intended for use by all employees, customers, suppliers, interested parties, executive and non-executive directors of the FirstRand Corporate Centre, First National Bank, Rand Merchant Bank, WesBank and Ashburton, in all countries in which the group operates.

How is a user of this reporting facility protected?

Should a reporter of unethical conduct wish to remain anonymous, in other words, wish for their identity to remain secret, they may choose to not provide their name when reporting, or request that Deloitte, which operates this facility, not make their name known to FirstRand. In such cases Deloitte will remove all indications as to the identity of the reporting person prior to forwarding the information to FirstRand.

Who manages this reporting facility?

This website reporting facility is managed and controlled by Deloitte Tip-offs Anonymous which is an organisation operating independently from FirstRand.

Who receives the information in the FirstRand group?

Deloitte Tip-offs Anonymous will forward reports received from this facility to the FirstRand group ethics officer. The ethics officer registers and then forwards, depending on the content, the report to people best suited to investigate it further. The ethics officer ensures that reports are actioned.

Can a reporter track the progress of a report?

Yes, tracking of reports is possible. Every report received, using this facility, is assigned a tracking number which is given to the person reporting. The reporter needs to provide the tracking number when using the track/update facility and when contacting the ethics line for feedback. Click on "track/update a report" for more information.

The importance of good faith reporting?

Reports of unethical conduct must be made in good faith. This means that reporters must not abuse the facility by knowingly and purposely providing false or misleading information.