Contact us

The FirstRand ethics line reporting facility is available 24 hours a day, in English, and between 08:00 and 17:00 we offer all eleven official languages of the Republic of South Africa, Swahili and Portuguese. Hindi is offered during India business hours. The various contact details are listed below.

Country Contact details
South Africa 0800 00 33 12 Toll-free number - accessible from all fixed lines, including Neotel and mobile networks; normal call rates apply.
Botswana 71119711 Toll-free number - Mascom users only.
1144 Toll-free number - Orange network users only.
0800 600 644 Toll-free number - Botswana Telecoms users only.
India 000800 100 79 00 Toll-free number.
Kenya 0800722626 Toll-free number -accessible and free from Safaricom; call rates apply to Essar and Airtel mobile networks.
Namibia 0800 00 33 12 Toll-free number - only accessible and toll-free from the Namibia Telecoms fixed line network.
08191847 Toll-free number - only accessible and toll-free from the MTC mobile network .
UK 0808 238 7500 Toll-free number - toll-free from a fixed line. Accessible from most mobile networks - normal call rates apply between the respective mobile network and the fixed line network.
Zambia 260-971231250 Toll-free number - this number is accessible and toll-free from the Airtel network. The number is also accessible from all other mobile networks in Zambia - normal call rates apply from the respective originating network to the Airtel Zambia network.
Mozambique 800 112 233 Toll-free number - accessible and toll-free from TDM network only.
258 84 7122063 Toll free number - Toll free access from Vodacom.
Tanzania 0800 780 026 Toll free number - toll free access from Airtel; accessible from Vodacom and Tigo networks at normal call rates within Tanzania.
+255-411200082 National number - accessible from all networks at normal call rates within Tanzania.
Nigeria 8099937319 Toll-free number - the number is toll-free from an Etisalat mobile. The number is accessible from other mobile networks but normal call rates apply from the respective mobile network to an Etisalat mobile.
+234-708-060-1872 Local number - accessible from fixed and mobile networks in Nigeria, local Nigeria call rates apply- different rates depending on the users' package with their respective network. i.e. prepaid could be higher than contract rates - some networks offer cheaper rates depending on time of day.
Lesotho 80022055 Toll-free number - accessible and toll-free from the Econet fixed line; also accessible from the Econet mobile network - airtime may be charged.
+27 31 571 5077 RSA underpinning number - international call rates apply.
Swaziland 8007006 Toll-free number - registered with SPTC (Swaziland Post and Telecommunications Corporation) number is accessible from SPTC fixed lines only.
Ghana 544315491 Local number - accessible from all networks at normal call rates within Ghana.
+27 31 571 5077 RSA underpinning number - international call rates apply.
Call Back Facility - Kenya, Lesotho, Ghana, Mozambique, Swaziland, Zambia - 27 11 929 3332 Toll Free and accessible from most mobile networks in Africa. International dialling access may be required. The mobile CLI should not be blocked.

Email the reporting facility

There is a dedicated FirstRand ethics e-mail reporting facility managed by Deloitte which is also available to you to report any observed misconduct.

Email FirstRand ethics reporting facility: report@firstrandethicsoffice.com

Contact the ethics office directly